Privacy Policy
This Privacy Policy explains how Solar Mystic Playhaven ("Solar Mystic Playhaven", "we", "us" or "our") collects, uses, discloses and protects your information when you access or use the digital entertainment platform operated at SolarMysticPlayhaven.com (the "Platform").
Solar Mystic Playhaven is a digital entertainment platform offering a collection of reel-style games designed for casual recreational play. All gameplay uses virtual credits only and does not involve real-money wagering, deposits, or cash withdrawals.
1. Controller and Contact Details
The entity responsible for your personal information is:
Solar Mystic Playhaven
67 Victoria Street West
Auckland 1010
New Zealand
Email: support@SolarMysticPlayhaven.com
2. Scope of this Policy
This Policy applies when you:
- access or use the Platform via web or mobile browser;
- create or manage an account on the Platform;
- participate in games, daily bonus challenges, and community leaderboard events;
- contact us or otherwise interact with the Platform.
3. Information We Collect
3.1 Information you provide directly
- Account details: username, display name, encrypted password, and email address.
- Profile and community content: avatar, preferences, and content you share in community spaces.
- Support information: details you provide when you contact us, submit feedback, or respond to surveys.
3.2 Information collected automatically
- Usage data: sessions, games played, virtual credits earned or spent, achievements, leaderboard positions.
- Device and log data: IP address, browser type, operating system, device identifiers, timestamps, and error logs.
- Cookie and similar technologies: data collected through cookies, pixels, and similar tools (see Section 6).
3.3 Information from third parties
- identity or login providers you choose to use (if supported);
- analytics and security partners that help us operate, secure, and improve the Platform.
4. How We Use Your Information
- to operate, maintain, and improve the Platform and its features;
- to create and manage your account and authentication;
- to personalise themes, visuals, and gameplay experiences;
- to provide customer support and respond to your requests;
- to monitor performance, perform analytics, and develop new features;
- to detect, investigate, and prevent fraud, abuse, and security incidents;
- to comply with applicable laws and respond to lawful requests from authorities.
5. Legal Basis for Processing (New Zealand)
As a New Zealand-focused service, we handle personal information in accordance with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles. We collect and use personal information only where it is reasonably necessary for our functions and activities, and in a manner that is lawful, fair, and not unreasonably intrusive.
6. Cookies and Similar Technologies
We use cookies and similar technologies to keep the Platform secure and functional, remember your preferences, and understand how users interact with our games and features. You can manage cookies through your browser settings. If you block certain cookies, parts of the Platform may not function properly.
7. Sharing Your Information
We do not sell your personal information. We may share it with:
- service providers (hosting, analytics, security, email delivery, customer support);
- professional advisers such as lawyers and accountants, where reasonably necessary;
- regulators, law enforcement, or other authorities where required or permitted by law;
- entities involved in a potential or actual business transfer (such as a merger or acquisition), subject to appropriate safeguards.
8. International Transfers
Your information may be transferred to and processed in countries outside New Zealand. When we do so, we take reasonable steps to ensure that the recipient is subject to privacy protections that, overall, provide comparable safeguards to the New Zealand Privacy Act 2020, or we otherwise ensure that transfers comply with applicable legal requirements.
9. Data Retention
We retain personal information only for as long as it is required for the purposes described in this Policy, including to provide the Platform, meet our legal obligations, resolve disputes, and enforce our rights. We may then delete or anonymise the information, where appropriate.
10. Your Rights (New Zealand)
Under the Privacy Act 2020, you generally have the right to request access to the personal information we hold about you, and to request correction of that information if you believe it is inaccurate. To exercise these rights, please contact us using the details in Section 1. We may need to verify your identity before responding to your request.
11. Minimum Age
The Platform is intended for users who are at least 18 years of age, or the age of majority in their place of residence. We do not knowingly collect personal information from individuals under this age threshold. If we become aware that such information has been collected, we will take reasonable steps to delete it.
12. Security
We implement reasonable technical and organisational safeguards to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no online service can be completely secure, and we cannot guarantee absolute security.
13. Virtual Credits and No Real-Money Gambling
All gameplay on Solar Mystic Playhaven uses virtual credits and digital rewards only. We do not offer real-money wagering, deposits, or cash withdrawals. The Platform is intended solely for recreational entertainment.
14. Third-Party Links
The Platform may include links to third-party websites or services. Their handling of personal information is governed by their own privacy policies, which we recommend you review. We are not responsible for the privacy practices of those third parties.
15. Changes to this Privacy Policy
We may update this Policy from time to time to reflect changes in our practices, technologies, or legal obligations. The "Last updated" date at the top of this Policy indicates when it was last revised. Where appropriate, we will notify you of material changes.
16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, you can contact us at:
Solar Mystic Playhaven
67 Victoria Street West
Auckland 1010
New Zealand
Email: support@SolarMysticPlayhaven.com